Specializing in Personalized Gifts Since 1989

Shipping Information

1. What are your shipping methods?

2. How much will it cost to ship my order?

3. Do you include invoices with shipments?

4. What if my order is damaged in shipping?

5. Do you ship out of the country?

6. How will I know when my order has been shipped?

7. How do I know if they got the gift?

8. Can you ship to multiple addresses on your website?
1. What are your shipping methods?
Orders are shipped Mon.- Fri. via UPS.  Standard orders normally arrive within 3-5 business days after they have been shipped.  Express shipping is also available.  Saturday & Sunday shipping or delivery is not available.  All items are insured.  Special Orders ship directly from the vendor and may use a different shipping method.  


2. How much will it cost to ship my order?
UPS shipping costs are based on the size of the box, it's weight, and where it is shipping to. You'll find a Shipping Calculator on each product page, so you'll be able to check the cost before placing your order.


3. Do you include invoices with shipments?
No. Neat Stuff is a gift boutique. For this reason, we do not include invoices with shipments unless a customer requests it.

4. What if my order is damaged in shipping?
Packages should be inspected immediately upon arrival. In case of damage, notify us at once. We will process a claim with UPS. All shipments are insured, and damaged items will be replaced; however, All Damages Must Be Reported Within 7 Days of Delivery. UPS will not replace damaged items after that. Save the box and packing materials for UPS inspection.

5. Do you ship out of the country?
We're sorry, but shipping is currently limited to the continental U.S.

6. How will I know when my order has been shipped?
You will be notified via email when your order has shipped, and you will be given a UPS Tracking Number so you can follow the shipment yourself. Special Orders are sometimes Drop Shipped directly from the manufacturer in order to save time and shipping costs. In these cases notification is not always given.

7. How do I know if they got the gift?
You will be notified via email when your order has shipped. It will contain a UPS Tracking Number so you can see if it has been delivered.  Special Orders are sometimes Drop Shipped directly from the manufacturer in order to save time and shipping costs. In these cases a Tracking Number is not provided. If you do not hear from your gift recipient within a reasonable amount of time from the expected delivery date, let us know and we'll check the status for you.

8. Can you ship to multiple addresses on your website?
Not at this time. When ordering more than one item at the same time, each order must be placed separately.


Online Payments
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