Because everything we do at Neat Stuff Gifts is customized, understandably, we cannot accept returns or refunds of personalized merchandise unless:

• There is an error in the order
  
• The item has a manufacturing defect or was damaged in shipping

Shipping Damages and Defects

• All items are inspected before they are shipped, but in case of an oversight and your merchandise is flawed or it has been damaged in shipping, contact us immediately for a replacement
  
• All shipments are insured.  However, All Damages Must Be Reported Within 5 Days of Delivery
• Save the box and packing materials for inspection

Mistakes
Oops! We all make mistakes. But, don’t worry. They can be corrected.

Ours -

• Errors made on our part will be taken care of immediately at no cost to you

Yours -

• If you made a mistake, we will work with you to make it as painless as possible
  
• If the error occurred on an item that can be repaired, ship it back to us and we’ll fix it for a nominal fee
  
• If the mistake is on an item that cannot be repaired, we will replace it at a 40% discount 
  
• All shipping charges will be your responsibility
  
• For your protection, you must insure the package for the value of the item enclosed
• All returns and exchanges must be made within 30 Days of receipt