Specializing in Personalized Gifts Since 1989

Frequently Asked Questions

1. Can my order be rushed?

2. Will I be charged sales tax?

3. Can you do a hand painted design that is not shown on your site?

4. I received a gift from another personalized store and the paint is coming off. Will your products hold up?

5. Do you gift wrap?

6. What if there is a mistake on my order?

7. Do you offer Quantity Discounts?

8. What payment methods do you accept?

9. Do you have a catalog?

10. Can I cancel or change my order?

11. I ordered the same thing I got last year, but this one is different. Why?

Shipping Frequently Asked Questions

1. What are your shipping methods?

2. How much will it cost to ship my order?

3. Do you include invoices with shipments?

4. What if my order is damaged in shipping?

5. Do you ship out of the country?

6. How will I know when my order has been shipped?

7. How do I know if they got the gift?

8. Can you ship to multiple addresses on your website?

Frequently Asked Questions

1. Can my order be rushed?
If you need a gift by a certain date let us know, and we’ll see if we can complete it within your time frame.

2. Will I be charged sales tax?
Shipping anywhere in the U.S. is currently Tax Free, unless you are shipping to WV, in which case you are required to pay a sales tax of 6%.

3. Can you do a hand painted design that is not shown on your site?
Yes! Products done by our own staff artists can be done just about any way you would like. We frequently custom match baby bedding and room themes. There is an additional fee for custom work. If you’re interested in having us paint something special, contact us for an estimate.

4. I received a gift from another personalized store and the paint is coming off. Will your products hold up?
That used to happen to us too, but we finally figured out the secret! We have not had a complaint in years! All our hand painted pieces are protected with the most durable, non-toxic polyurethane available to give your gifts a tough, long lasting finish. Instructions for proper care are included with every hand painted order.

5. Do you gift wrap?
Nearly every item that ships from Neat Stuff Gifts is packaged as a gift. It is not necessarily gift wrapped, because it must be packed first and foremost for protection, but then we add tissue and confetti or cellophane and ribbon or a bow to make it "gifty."

When an item is shipped directly to the person who ordered it, however, it is not packaged as a gift. That's because most people take it out of the box to check it, which ruins the "gifty" presentation.  Besides, when giving a gift in person, it makes a much better presentation to gift wrap the entire box instead of giving them a brown shipping box.

Special Orders that ship directly from the manufacturer are sometimes not gift wrapped at all. Other companies charge for gift wrap.  In those cases, it will be posted on the product page to let you know.


6. What if there is a mistake on my order?
Oops! We all make mistakes. But, don’t worry. They can be corrected. Errors made on our part will be taken care of immediately at no cost to you.

If you made a mistake, we’ll work with you to make it as painless as possible. If the error occurred on an item that can be repaired, ship it back to us and we’ll fix it for a nominal fee. If it occurs on an item that cannot be repaired, we will replace it at a 40% discount.  All shipping charges will be your responsibility. For your protection, you must insure the package for the value of the item enclosed. All returns and exchanges must be made within 30 Days of receipt.

Orders shipped to the wrong address will be returned to us and must be shipped again.  Normal UPS charges apply, so your credit card will be billed for the second shipment.


7. Do you offer Quantity Discounts?
Yes! We offer volume discounts on large orders (25 pieces or more) of the same item. So if you’re organizing a special event, give us a call. We’ll be happy to answer your questions, discuss ideas, and give you a quote.

8. What payment methods do you accept?
We accept Master Card, Visa, American Express, and Discover.

9. Do you have a catalog?
We do not have a traditional paper catalog available. Our web site is our full catalog.
It contains all of the product we sell and new items are added frequently.


10. Can I cancel or change my order?
Orders for hand painted products that we do on site can be canceled within 24 hours. They can also be changed if they have not already been painted. Most Special Orders cannot be changed, however, once the order has been placed. Some are personalized and shipped within 24 hours; thus, understandably, cancellations or changes cannot be accepted. Completion of your order confirms that you have reviewed and verified the accuracy of your order before it was placed.

11. I ordered the same thing I got last year, but this one is different. Why?
At times, the manufacturers we carry for our hand painted items change their products -- and prices. At other times, a supplier may be out of stock for an extended period of time on a product we normally carry, so we must purchase the same type of product from a different manufacturer; consequently, its style may vary. Also, our artists make changes to our hand painted designs periodically. For these reasons we reserve the right to change prices, policies, products, and designs without notice.

Shipping Frequently Asked Questions

1. What are your shipping methods?
Orders are shipped Mon.- Fri. via UPS.  Standard orders normally arrive within 3-5 business days after they have been shipped.  Express shipping is also available.  Saturday & Sunday shipping or delivery is not available.  All items are insured.  Special Orders ship directly from the vendor and may use a different shipping method.  


2. How much will it cost to ship my order?
UPS shipping costs are based on the size of the box, it's weight, and where it is shipping to. You'll find a Shipping Calculator on each product page, so you'll be able to check the cost before placing your order.


3. Do you include invoices with shipments?
No. Neat Stuff is a gift boutique. For this reason, we do not include invoices with shipments unless a customer requests it.

4. What if my order is damaged in shipping?
Packages should be inspected immediately upon arrival. In case of damage, notify us at once. We will process a claim with UPS. All shipments are insured, and damaged items will be replaced; however, All Damages Must Be Reported Within 7 Days of Delivery. UPS will not replace damaged items after that. Save the box and packing materials for UPS inspection.

5. Do you ship out of the country?
We're sorry, but shipping is currently limited to the continental U.S.

6. How will I know when my order has been shipped?
You will be notified via email when your order has shipped, and you will be given a UPS Tracking Number so you can follow the shipment yourself. Special Orders are sometimes Drop Shipped directly from the manufacturer in order to save time and shipping costs. In these cases notification is not always given.

7. How do I know if they got the gift?
You will be notified via email when your order has shipped. It will contain a UPS Tracking Number so you can see if it has been delivered.  Special Orders are sometimes Drop Shipped directly from the manufacturer in order to save time and shipping costs. In these cases a Tracking Number is not provided. If you do not hear from your gift recipient within a reasonable amount of time from the expected delivery date, let us know and we'll check the status for you.

8. Can you ship to multiple addresses on your website?
Not at this time. When ordering more than one item at the same time, each order must be placed separately.


Online Payments
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